Privacy Policy

Last updated: March 15, 2026

Soshque ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media management platform, website (soshque.com), and related services (collectively, the "Service").

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Account registration data (name, email address, password)
• Billing and payment information (processed securely via third-party payment processors)
• Profile information (company name, job title, profile picture)
• Content you create, upload, or schedule through the Service
• Communications with us (support tickets, emails, feedback)
• Survey and research participation data

1.2 Information Collected Automatically

When you use our Service, we automatically collect certain information, including:

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed, referring URLs)
• Usage data (features used, actions taken, session duration)
• Cookies and similar tracking technologies (see our Cookie Policy)

1.3 Information from Third-Party Services

When you connect social media accounts to Soshque, we receive information from those platforms as authorized by you, including profile data, post metrics, audience demographics, and engagement data. We only access data necessary to provide the Service.

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the Service
• Process transactions and send billing notifications
• Send service-related communications (updates, security alerts, support messages)
• Analyze usage patterns to improve user experience
• Develop new features and products
• Prevent fraud and enforce our Terms of Service
• Comply with legal obligations
• Send marketing communications (with your consent; you can opt out anytime)

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers: Third-party vendors who assist in operating the Service (hosting, analytics, payment processing, customer support)
• Social media platforms: When you publish content through Soshque, data is shared with the relevant platforms per their own policies
• Legal requirements: When required by law, regulation, legal process, or governmental request
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you explicitly authorize sharing

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us at privacy@soshque.com. Some data may be retained as required by law or for legitimate business purposes.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS 1.3) and at rest (AES-256), regular security audits, access controls, and secure infrastructure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Data portability (receive your data in a structured, machine-readable format)
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at privacy@soshque.com.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses and adequacy decisions, to protect your data during international transfers.

8. Children's Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email. Your continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Soshque Privacy Team
Email: privacy@soshque.com
Web: soshque.com/contact